Returns & Exchanges
We want you to be completely satisfied with your hair care journey. If you are not happy with your OLAPLEX purchase, we offer a 30-day return policy for products purchased directly through our official website.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return and print the prepaid shipping label provided via email.
Pack Your Products
Securely pack the products in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.
Drop Off and Refund
Drop off your package at the designated carrier location; once received and inspected, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing